FAQs

Q: How do I register on this ECN? Does it cost anything?

A: Registration is free. Click on the “Register” link on the upper right hand corner of this ECN. Basic registration only requires a valid email address and allows you to view the Directory of Experts. Full registration will allow you to Reserve an Expert's time for a discussion but requires you to provide a valid credit card and other billing credentials.   

Q: Why do you need my telephone number for full registration?

A: Our ECN will bridge a call between you and your requested Expert. You will never have access to the Expert's telephone number and the Expert will never have access to yours.

Q: How do I reserve an Expert's time?

A: On the Expert’s profile, click on the “Request a Call” button and you will be prompted to register and enter information required to reserve that Expert’s time. The Expert has a 5 day "fuse" to initiate a call to you and if the Expert does not intitiate the call before the fuse is up, the call will be cancelled and you will not be charged anything. 

Q: What happens if the Expert that I Request a Call with is not available?

A: If the Expert is not available, he/she may Cancel your call request. (You may also cancel the Call Request before your discussion takes place). We apologize when that happens - some schedules just don't line up - so please consider other Experts from our ECN if you receive a cancellation.   

Q: Can I specify an exact time to receive a call?  

A: After you submit your Call Request, you can message back and forth with the Expert through the system's "QuickText" to pinpoint a specific time to have your discussion.

Q: Can I get a refund if I don't agree with the advice I receive?

A: We cannot offer refunds. The advice you receive is customized to you and your questions and so unfortunately, that means that we can't put it back on the shelf for the next customer that comes along. We've been careful to select among the best experts in the field and so we sincerely hope that translates into a positive experience for all knowledege seekers on our ECN.    

Q: What is Higher Logic?

A: Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 250,000 communities. Organizations worldwide use Higher Logic to bring people together in secure communities designed to ignite knowledge sharing, drive content creation and solve problems. Higher Logic’s platform is independent and easily integrated with the most popular Customer Relationship Management and Association Management Systems. Higher Logic is designed to empower relationship building and foster community evolution, which we believe are the fundamental elements for relevance. We’re committed to your success because community is what we do—it’s our passion.    

Q: What is HUG?

A: The Higher Logic User Group (HUG) is our very own Higher Logic Community. It helps clients get the most out of their Higher Logic Community by connecting them to Higher Logic experts, clients and partners. HUG is home to interactive discussion groups and resource libraries like Go-To-Market. Ask questions, share stories, find training or education opportunities. HUG is your home.